Refund Notice
How membership contributions and session payments are handled at R.O.O.T.S. & B.O.O.T.S. NFP.
Nonprofit Contribution Notice
Membership contributions and session payments made to R.O.O.T.S. & B.O.O.T.S. NFP support our genealogy education and lineage research mission. They are program contributions, not payments for goods or services, and may be tax-deductible to the extent permitted by law.
Refund Eligibility
Refunds are considered on a case-by-case basis — for example, a duplicate payment, a payment sent in error, or a session that could not be scheduled. Refund requests should be submitted within 30 days of the original contribution or payment.
How Refunds Are Processed
Once approved, refunds are issued back through the original payment method (Cash App or Zelle) and are reflected in your Payment History on your account page. You will also receive an email confirmation once a refund has been processed.
Need to Request a Refund?
Reach out with your name, the amount, and the date of your payment, and our team will review your request.
R.O.O.T.S. & B.O.O.T.S. NFP is a registered nonprofit organization. This notice is provided for transparency and does not constitute a guarantee of refund in any specific case.